Privacy Policy

Why we use information

We use information for purposes connected with operating the Vpower Casino service and meeting our responsibilities to players. These purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to questions and handling complaints.
• Confirming identity, age, account ownership and payment information.
• Carrying out security, anti-fraud, anti-money laundering and other risk checks.
• Detecting suspicious, unlawful, unauthorised or prohibited activity.
• Applying account settings, responsible gaming measures and service restrictions.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided the required choice or consent.
• Maintaining, testing and improving the website, systems and player experience.
• Producing aggregated or de-identified reports, statistics and business analysis.
• Meeting legal, regulatory, court, taxation, accounting and other formal obligations that apply to the service.

Where we rely on consent for a particular use, you may withdraw that consent as described in the section on your privacy choices. Withdrawing consent does not affect processing that has already taken place lawfully or processing that is necessary for account security, service delivery or compliance with applicable obligations.

Sharing information

Information may be shared with service providers that help us operate the website and support players. Depending on the service involved, these providers may assist with payment processing, identity verification, fraud prevention, technology hosting, customer support, analytics, communications, security or technical maintenance. They are expected to handle information only for relevant business purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or our rights; investigate suspected fraud or misuse; recover funds; enforce applicable terms; respond to valid legal requests; or meet obligations that apply to gambling and online services. We do not use this policy to promise that information will never be disclosed. Some service providers may process information in countries other than Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

Your privacy choices and data rights

You may have rights and choices in relation to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and obligations that apply to the service. We will consider each request fairly and may need to verify your identity before providing information or making changes.

How to make a request

To exercise your privacy rights or ask a question about the handling of your information, email support@vpowercasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. Do not send payment passwords or other unnecessary confidential information by email. We may ask for additional information to confirm that the request comes from the account holder.

• Access: You can ask for access to personal information we hold about you and, where appropriate, information about how it is being used or disclosed.
• Correction: You can ask us to correct information that is inaccurate, incomplete or out of date. You may also be able to update some account details through your account settings.
• Deletion: You can ask us to delete personal information where there is no continuing reason or obligation to keep it. A deletion request may be limited where records must be retained for legal, security, transaction, dispute or responsible gaming purposes.
• Marketing consent: You can withdraw consent to marketing communications by contacting support@vpowercasino.wtf or by using an unsubscribe or preference option included in a marketing message. Service and security messages may still be sent when they are necessary to operate or protect your account.
• Restriction or objection: Where available, you may ask us to limit a particular use of your information or object to a use that is not required for the service or an applicable obligation.

We aim to respond to valid requests within a reasonable timeframe. If a request cannot be completed in full, we will generally explain the reason, such as an identity concern, a security risk, another person's privacy, technical limitations or a requirement to retain certain records. You may contact us again if information changes or if you believe a response does not address your request.

Updates to this policy

We may update this Privacy Policy when our services, systems, information practices or applicable obligations change. The updated version will apply from the date it is made available on the website, unless a different date is stated. Players should review this page periodically to stay informed about how information is handled. By continuing to use the service after an update, you acknowledge the revised policy to the extent permitted by applicable requirements.